- We offer a refund policy for most items. Engraved, custom-made items cannot be refunded unless a manufacturer's fault is found with them.
- Buyers must return goods within 30 days of receiving the order (this is extended to 30 days after Christmas when purchasing Christmas gifts).
- It is the buyer's responsibility to ensure any returned goods reach us in satisfactory condition.
- Please ensure that all bags/tags/labels unworn and still attached.
- To minimize processing time and speed up your exchange/refund, please ensure that any items returned are free from odor and pet hair, are folded as neatly as possible and sent in secure, protective wrapping.
- We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favor.
- Buyers returning goods from anywhere must clearly state on the outside of the package and on any customs documentation that the goods are 'Returned Goods' to allow them to clear customs without generating additional charges.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If you paid with a credit / debit card, it may take up to 10 days to process, depending on your card provider.